We have compiled the most common questions from customers during the purchase, use and after-sales service process, and provided detailed answers to help you understand our products and services more easily. If you don't find a satisfactory answer here, please feel free to contact our customer support team.
The actual success rate for female users is 98% (screwdrivers need to be brought by themselves). Refer to detail instructions in Services>>Instruction manual.
The entire department has passed the IP65 professional certification. There is the drainage hole at the bottom of the lampshade. It has been tested for 72 hours without any faults during heavy rain. Please install it in your courtyard or terrace with confidence.
6 Hours charge on a sunny day light up to 8 hours. 8 Hours charge on cloudy days light up to 3 hours. USB charging cable is included. You can plug it in on rainy or cloudy days for backup.
Check below steps.
1. Is the lamp switched on?
2. Battery weak or defective. Replace the battery with a new same type at least every 2 years.
3.Make sure that the solar light is always facing to the south and that shadows are avoided.
4. A source of extraneous light (e.g. street lamp) simulates daylight on the solar light and prevents its activation. Place the solar light at a darker place.
Brightness varies, refer to detail specification.
Ambiance: 10-100 lumens (outdoor lanterns, string lights etc.)
Task/General: 100-500+ lumens (camping light, spotlights). Solar may be dimmer than battery/wired.
Most offer Warm White (2700K-3000K) for cozy ambiance. Some have Cool White or Multicolor/RGB options.
